FAQs

The short answer is absolutely! When it comes to our stock items, we’re delighted to provide complimentary samples on a next day delivery service. It’s a great way for you to experience the product first-hand, pressure-free.

There may be instances where we kindly request the return of samples, if they are the sole remaining items in stock. We want to ensure that others can view them as well!

We recommend sending us your artwork in vector graphic format, specifically, Illustrator EPS. However, if you don’t have access to this, don’t worry! Simply send us what you have, and our exceptional in-house graphics team will step in to assist you with the design.

The best part? This service is provided to you completely free of charge! We firmly believe in helping you every step of the way to bring your vision to life, without the burden of additional costs.

You can send your artwork and ideas to your designated Account Manager. You’ll receive a complimentary design layout of your promotional item, which will show the branding, the colours of print, and the positioning.

Once you’re satisfied with the design, you can relax… and we can get to work!

When you place your order with us, you might see something called a screen charge. Don’t worry, it’s just the cost of setting up our printing processes! This covers the exposure of the screen/s and getting everything ready for your branding.

Yes, we do! We print to the Pantone Colour Matching System for all of our orders. If you don’t have a Pantone colour reference, no problem. We’ll colour match it as closely as possible for you. And if you want photographic printing or tinted gradients, we can make it happen using a heat transfer method. Just tell us what you need, and we’ll make it a reality.

We would love to! This is exactly our area of expertise, and we’re passionate about creating the bag of your choice. Our skilled graphics team can combine their hard work with your ideas, and together, ​we can design a bag that is truly one-of-a-kind. We will even provide a complimentary production sample for you to review before we initiate the process.

To find out more, check out our Connex Bespoke page!

No problem! Just tell us what you need, and we’ll be delighted to find that for you.

Each item has a specific production time, and you can find the info noted next to the product on our website. Branded stock bags can be with you in a five-day period, depending on the artwork you have chosen. If you want next day delivery for your branded item- just ask us. We will make every
effort to get it done.

Customisations and our “Build a Bag” service may take longer, but we will let you know at the point of enquiry.

Yes – we love making our productions international! Simply provide us with your full delivery address, and EORI number and we will arrange the shipment for you.

We accept payment by BACS. We will send you all of the details when your order has been completed and dispatched.

For your first order, we do require a proforma payment. However, after you’ve decided you love our products and services, you can create an account with us and be invoiced on a net 30 day term.

As Connex offers worldwide dispatch, the delivery costs will differ for each order. Once you have completed your order with all the necessary details, we can tell you what the delivery charge will be.

VAT is additional to all prices quoted.

Our priority is ensuring you’re happy with our services. That’s why we put in place a 5-point check system for every order you make, to guarantee your satisfaction.

If you are ever unhappy with your order or the process, just let your Account Manager know. They are more than dedicated to making sure your expectations are met.

This page is jam-packed with all of the answers to our most frequently asked questions, but if you have one that hasn’t yet been answered, get in touch!

You can reach us by giving us a call at 03330 200 515, emailing sales@connexpromotions.com, or simply filling out our convenient “contact us” form.

We’re excited to connect with you, and hear what you have to say! Don’t hesitate to reach out – we’re here and ready to assist you.